Customer Service and Satisfaction
RDL believes that commitment to good communication and transportation solutions are the key components for customer satisfaction and recurring business. We are grateful to have customers with high volume business. Long term relationships attest to our ability and commitment to deliver product on-time, cost effectively and safely. What clearly separates us from the competition is our team of dispatchers and operations staff. Together RDL has the ability to handle the everyday complications common to high volume shipping with aplomb. We take great pride in addressing and resolving problems professionally and to our customers’ satisfaction.
Some of the ways we are committed to a high standard of customer service are through:
- Tracking all loads from point of origin to delivery. Drivers are equipped with mobile communications and our Tractors and Trailers have a satellite tracking devices. Drivers and Dispatch are in communication throughout the day (EDI capable).
- RDL is a 12/7/365 operation. Customers are notified to any circumstances that may cause a delay in delivery.
Providing fast and thorough team response to all problems. Problems don’t reoccur with RDL.
Give us a call…. Our friendly staff is fully knowledgeable and waiting to offer the best trucking service possible– local, regional, and long haul.
Business Development Team at 904-321-0011:
Harold Koegler, Executive President Ext. 116
David Livesay, President Ext. 112
Susan Amburgey, Operations and Safety Manager Ext. 114
Abbie Dyal, Lead OTR Dispatch, Ext 113
Julia Carpenter, Lead Intermodal Dispatch
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Yulee, FL 32097